Privacy Policy

1. Introduction

Social Wings ("we," "our," or "us") is an IT services company operating as an agency, freelance team, and technology consultancy. This Privacy Policy explains how we collect, use, store, and protect information when you engage our services or visit our website.

By using our services or website, you agree to the practices described in this policy.

2. Information We Collect

2.1 Contact & Account Information

When you contact us or engage our services, we collect information such as your name, email address, phone number, company name, and project details in order to respond to your enquiry and deliver our services.

2.2 Project & Business Information

In the course of delivering IT services, we may collect business information you share with us — such as requirements documents, technical specifications, and access credentials for systems we are engaged to work on. This information is used solely to perform the agreed work.

2.3 Website Usage Data

When you visit our website, we may collect technical data such as your IP address, browser type, pages visited, and time spent on the site. This is used to maintain and improve our website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and communicate about your project.
• Deliver the IT services you have engaged us to provide.
• Send service-related updates, invoices, and project communications.
• Improve our website and service offering.
• Comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Storage and Security

We store your information securely and apply appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. Access to client information is restricted to team members who need it to deliver your project.

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. You may request deletion of your data at any time by contacting us.

5. Data Sharing

We do not share your personal data with third parties except in the following cases:

• Sub-contractors — where we engage trusted technical specialists to assist with project delivery, they are bound by confidentiality obligations and may only use your data to perform their specific task.
• Legal Compliance — when required by law, court order, or applicable governmental authority.
• Business Transfers — in the event of a merger or acquisition, subject to equivalent privacy protections.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain uses of your data.
• Receive your data in a portable, machine-readable format.

To exercise any of these rights, contact us at socialwingsind@gmail.com.

7. Cookies

Our website may use essential cookies to ensure basic functionality. We do not use third-party tracking, advertising, or analytics cookies.

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data: